What is your shipping policy?
We offer free shipping within the USA on orders over $20. For international orders, free shipping is available on orders over $50. Standard shipping takes 5-10 business days depending on your location.
What is your return policy?
We offer a 14-day free return policy. If you're not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund. Items must be unused and in their original packaging.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or directly on the carrier's website.
What payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Maestro, Mastercard, Union Pay, and Visa. All payments are processed securely.
How long does shipping take?
Domestic US orders typically arrive within 5-10 business days. International orders may take 10-20 business days depending on customs and local postal service.
Are your products safe for pets?
Absolutely! All Sopet products are made with pet-safe, non-toxic materials. We work with pet behaviorists, engineers, and vets to ensure every product meets the highest safety standards. Real cats and dogs test every product before it goes to market.
Do you offer international shipping?
Yes, we ship to over 13 countries worldwide. Free international shipping is available on orders over $50. Shipping costs and times vary by destination.
How do I contact customer service?
You can reach us via email at info@sopet.com or by phone at +86 13395023849. Our customer service is available Monday to Friday, 9am to 6pm (GMT+8). We also accept SMS communication.